Prioritizing customer service is what makes a car rental business successful and profitable. When you make it easy for customers to rent cars from you, you increase the likelihood of their revisiting. Customers face many challenges in their pursuit of booking a rental car, like waiting long hours or going through several steps to pay for the vehicle. But the advent of technology like a robust mobile app has made doing business for car rental companies easier, ensuring their customers are satisfied.
If you are new to the car rental business or have been operating a car rental business for a while but have yet to decide whether to invest in a mobile app, we’re here to help. This blog will cover what a mobile application for a car rental business is and what are the benefits it offers to help run the business smoothly and efficiently.
What is a mobile application for the car rental business?
A robust mobile application can help you manage vehicle availability, quicker check-outs and check-ins, digital agreements, and more. You can use it to manage rentals efficiently by creating contracts with just a few clicks.
But how do these features help your car rental business?
Benefits of a mobile application for a car rental business
Reduced cost of operation:
Since most of the functions are performed by the software, the reliance on employees decreases. This minimizes the expenditure otherwise spent on allocating new resources to expand the business and saves on labor costs. With the number of employees reduced, the operational cost comes down.
Keep track of vehicle conditions:
You can use the mobile app to track the condition of your vehicles. All you have to do is take a picture of your vehicle’s condition before and after renting it. The app will also allow renters to capture images, so they’re assured they’re not being charged for something that wasn’t their fault.
Another advantage of a mobile application is to ensure your customers are offered immediate assistance in the case of a breakdown. With the app, you can integrate GPS tracking and keep an update on your vehicle’s location.
Secure mode of payment:
A great benefit of a mobile app is integrating various payment methods. You can reduce errors and streamline operations with easy-to-read statements, eliminating manual credit card entries and state-of-the-art terminals. These modes of payment also make it easier for customers to pay online. All that would be required to pay are a driver’s license for verification and the payment details.
The goal of any car rental business should be to make their customer’s life more manageable to run the business profitably. Rentall’s mobile application includes real-time tracking, online payment, a fare calculator, data security, and more. Not only does this mobile app eliminate the cumbersome paperwork involved in renting a car and preparing the invoices, but it also makes it easy for a customer to make the payment, ensuring customer satisfaction.