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When a vehicle is rented out, there are responsibilities that both the renter and the customer have. The signed agreement outlines conditions that hold the appropriate parties accountable for the wide range of issues that can occur while a vehicle is on rent. As a car rental company, there are many factors to consider in order to ensure a smooth rental experience for both you and your customers. Here are 4 things to consider before renting out a vehicle:
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Vehicle Safety. In the event that your company is liable for renting out a faulty vehicle, having insurance on your vehicles will ensure that expenses such as vehicle repair and medical will not impact your business operations too heavily. You can also offer insurances like Personal Accident Insurance (PAI) & Personal Effects Coverage (PEC), and encourage your customers to insure themselves.
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Check vehicle insurance policy. In the event that your company is liable for renting out a faulty vehicle, having insurance on your vehicles will ensure that expenses such as vehicle repair and medical will not impact your business operations too heavily. You can also offer insurances like Personal Accident Insurance (PAI) & Personal Effects Coverage (PEC), and encourage your customers to insure themselves.
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Verify Customer Information. Customers are responsible for returning vehicles in the same condition they received them. In the event that a vehicle comes back damaged, or doesn’t return at all, you want to be able to identify and track the offender without issue. Never neglect the process of verifying customer ID, ensure your systems are stringent enough to detect fraudulent IDs like driver’s licenses and passports. You also want to track the behaviour of returning customers ? do they have a history of late payments?
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Customer privacy. Laws have emerged in many countries that hold companies liable for allowing personal customer information to leak. Before you rent out a vehicle, make sure the personal information of its previous renter is completely wiped out. Car infotainment systems tend to store information like smartphone contents and user home addresses even after you think you have deleted all of it, so make sure that you have the appropriate procedures in place.
Navotar, your leading vehicle rental software provider, is the all-in-one solution you need to ensure your operations run smoothly. We have a vehicle maintenance module that’ll send you alerts about upcoming maintenance and recalls, and a module to remind you to renew your insurance. Our mobile app allows you to take and upload pictures of your vehicles before check-out, so you can determine who is liable for any damages at check-in. We’ve also partnered with Acuant to bring a license scanner capable of identifying fraudulent IDs, and Navotar allows you to save customer profiles so you can track customer history. Look no further than Navotar for all your car rental software needs!
